Last updated: May 2018
At Trópico, we are committed to the privacy of our users. Therefore, we want to give you clear, transparent information no how we process your personal data so that you can freely determine whether you want to facilitate us your data.
What data do we process about you?
1. Data provided by you
In order to provide the service you need, we store and process any combination of the following personal data:
Contact person`s name
Contact phone number
2. Data controller: who is responsible for processing your data?
TROPICO C.B., with registered office in Torrevieja (Alicante), at Avenida de las Habnaeras 54(03182), with Tax Identification Number (NIF) E-54906722, and with telephone number 0034 965708811 (hereinafter referred to as “Trópico”) is the data controller of the personal data that are sent through our website, its sub-domains or our apps (hereinafter referred to as the “Website and Apps").
We provide information in the following sections about the rights you hold as well as how we use your personal data, whether you use our Website and Apps to search for information about properties advertised (hereinafter referred to as the “User”) by virtue of the General Data Protection Regulations (hereinafter referred to as the “ GDPR”)
If you have any queries related to the processing of your personal data, you can contact us at the following email address: firstname.lastname@example.org or you can contact our Data Protection Officer using the following email
address: email@example.com .
When you browse the Trópico Web and Apps, you provide us with some information on the pages you are viewing (e.g. your search preferences).
Social media plug-ins
This Website uses social media plug-ins from the main social networks (e.g. Facebook and Twitter). When you visit the website the browsing data can be transmitted directly to the respective social networks, even without direct user interaction. Users acknowledge and agree that the operation of social network plug-ins is managed directly by the company providing the respective plug-in. When users use the plug-ins available through the Website (e.g. log in with their access credentials to a social network, or link their accounts, click on the Facebook “Like” or “Share” button), the users’ browser establishes a direct connection with the server of that social network, which sends the contents of the plug-in directly to the users’ browser.
In particular, the website uses:
b) Google “+1”
4.Passively collected information
When rendering our services we will use software and/or services of third parties to passively, without your knowledge, collect data, while you are browsing or interacting with the content of our website or that of the subsidiaries or investee companies of idealista, as well as information about the device you use.
The sole purpose of passively collecting this information is to learn more about how you use and interact with the Website and Apps in order to improve your experience while using our services and detect possible errors in the implementation of our Website. The information collected will include the following, among others:
The IP address of your device
The screen size of the device you use
Type of device (unique device identifier) and information about the browser
Geographic location (only the country)
Preferred language used on our website
Date and time of the visits to the websites
For more information on passively collected information, please review our Cookies policy.
5. Purpose of the data processing. What can we do with your e-mail-addres, telephone number and your name?
When you give us your email address, telephone number or name, it is used to tell you about the properties you are interested in (if you are looking for properties) following what you are indicating to us in our contact form. Tropico will never give your email address to third parties unless it has your prior authorisation to do so. Tropico does not have access to any emails you may receive in the email address you gave us.
6. Legal basis: why can we process them?
The legal basis that allows us to process your data for each of the purposes specified in section 5 above are:
a) Contractual relationship: applicable when you request one of our services specified in paragraph 5 above, even if such services are free of charge.
b) Legitimate interest: pto handle the queries and claims you send us c) Your consent:
If you are a User and fill in the contact form and by selecting the shipping tab you have authorised us to send you the messages with information about our products and services.
7. Recipients: To whom can we disclose your data?
Personal data will not be provided to third parties, unless it is necessary to comply with a legal requirement.
Tropico’s data processors may access your personal data, in other words, Tropico’s service providers that must access your data in order to perform their duties, including technology service providers, in order to assess the functioning of the Website and Apps and the use of certain functions by the users.
You can request further information about the use of your data by sending an email to the email address firstname.lastname@example.org specifying the specific processing or use for which you require information about the recipients.
8. International data transfers: where can we send them?
There are no international transfers of your personal data.
9. Period for storing your data: how long will we process them?
Depending on each processing purpose, the period for storing your data will be:
During the contractual relationship , in other words while you are using our services or while we or the supplier is handling your requests .
Until the query or claim has been settled
Until you revoke your consent
Until you request its cancellation
10. Required updated information
There are fields in the forms that are for mandatory completion, without which we will be unable to render you the services you request. When you click on the “Request more information” button (or equivalent) included in the aforementioned forms, you state that the information and the data that you provide are correct and true.
In order for the information provided to always be up to date and so that it does not contain any errors, please remember to inform us as soon as possible of any changes and rectifications of your personal data that occur by using the following email address: email@example.com .
11. How to request access, rectification or deletion of your data?
You can do so at any time and free of charge in the following ways:
Through an email to firstname.lastname@example.org , stating "deletion of personal data" in the subject and writing us from the e-mail address that you have always contacted with us.
If you can’t do it in the way indicated previously, you can also do it through a written request, signed and sent by ordinary mail to our headquarters. The address is provided in the point 2 of this policy. This communication by email or ordinary mail must contain:
Name and surname of the person requesting
Concrete request (cancellation or modification)
Email address used to sign up
ID card or passport copy
Postal address and contact number
12.Rights of data subjects
We hereby inform you that you can exercise the following rights:
The right to access your personal data to know which ones are subject to processing and the data processing operations carried out with them;
The right to rectify any inaccurate personal data;
The right to cancel your personal data, whenever this is possible (for example, by a legal order);
The right to request the restriction of your personal data processing when the accuracy, legality or need for the data processing is in doubt, in such case, we can keep them to file or defend any claims.
The right to oppose processing of your personal data, when the legal basis that authorises us to process them in our legitimate interest allows this. Tropico will stop processing your data unless it has a legitimate interest or it is necessary to defend claims.
The right to the portability of your data, when the legal basis that authorises us to process them is the existence of a contractual relationship or your consent has been granted.
The right to revoke the consent granted to Tropico.
We also inform you that you are entitled to submit a claim to the Spanish Data Protection Agency if you consider an infringement has been committed of the data protection laws when processing your personal data.
13. Confidentiality and security
At Tropico we make all reasonable efforts to keep the personal information confidential that is processed through the Website and Apps and if need be, other Tropico tools. We will apply strict security levels to protect the personal data we process to avoid accidental loss and unauthorised access, processing or disclosure, bearing in mind the state of the art, the nature and risks to which the data are exposed. However, we cannot be held responsible for your use of the data (including the username and password) at Tropico that is not through our tools, Website or Apps.