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Privacy policy

Last updated: May 2018

This text has been updated according to the new law for the regulation of Data Protection (“GDPR”) which entered into force on 25th May 2018.

At Trópico, we are committed to the privacy of our users. Therefore, we want to give you clear, transparent information no how we process your personal data so that you can freely determine whether you want to facilitate us your data.

What data do we process about you?

1. Data provided by you

In order to provide the service you need, we store and process any combination of the following personal data:

  • Contact person`s name

  • Contact phone number

  • Email address

2. Data controller: who is responsible for processing your data?

TROPICO C.B., with registered office in Torrevieja (Alicante), at Avenida de las Habnaeras 54(03182), with Tax Identification Number (NIF) E-54906722, and with telephone number 0034 965708811 (hereinafter referred to as “Trópico”) is the data controller of the personal data that are sent through our website, its sub-domains or our apps (hereinafter referred to as the “Website and Apps").

We provide information in the following sections about the rights you hold as well as how we use your personal data, whether you use our Website and Apps to search for information about properties advertised (hereinafter referred to as the “User”) by virtue of the General Data Protection Regulations (hereinafter referred to as the “ GDPR”)

If you have any queries related to the processing of your personal data, you can contact us at the following email address: info@inmobiliariatropico.com or you can contact our Data Protection Officer using the following email

address: info@inmobiliariatropico.com .

3. Cookies

When you browse the Trópico Web and Apps, you provide us with some information on the pages you are viewing (e.g. your search preferences).

At Trópico, we strictly respect the confidentiality of the personal data you provide us with. We will not share your personal information with anyone else, except under the terms described in this Privacy Policy. In order to protect your data, we have implemented the relevant security measures to prevent any unauthorised access to or alteration or loss of your personal data. In addition, your personal data will be never public nor viewable in our website.

Social media plug-ins

This Website uses social media plug-ins from the main social networks (e.g. Facebook and Twitter). When you visit the website the browsing data can be transmitted directly to the respective social networks, even without direct user interaction. Users acknowledge and agree that the operation of social network plug-ins is managed directly by the company providing the respective plug-in. When users use the plug-ins available through the Website (e.g. log in with their access credentials to a social network, or link their accounts, click on the Facebook “Like” or “Share” button), the users’ browser establishes a direct connection with the server of that social network, which sends the contents of the plug-in directly to the users’ browser.

Tropico may therefore receive data relating to users in accordance with the social network’s terms of use and privacy policy and may add data to users’ personal data already collected through its own services. If the user opts to share information with social networks, the user will also automatically share this data with Tropico. To prevent social networks from collecting personal user information, please check the relevant terms and conditions on the social network website.

In particular, the website uses:

a) Facebook

This Website uses Facebook social plug-ins operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). If users access the website of Tropico via Facebook or vice versa, the user’s browser will establish a direct link to Facebook servers. If the user is logged in to Facebook, Facebook can associate the user’s visit with the user’s Facebook account. If the user interacts with the plug-ins, e.g. by clicking the “Like” button or posting a comment, the respective information is transmitted directly from the user’s browser to Facebook and stored there. The purpose and scope of the processing of data by Facebook, as well as the respective user rights and settings options for the protection of privacy, can be found in the Facebook Privacy Policy (https://www.facebook.com/about > Privacidad).

b) Google “+1”

This Website uses the “+1″ interface of the social network Google Plus, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). If the user presses the “+1″ button, the user’s browser will establish a direct connection to Google servers. The content of the “+1″ interface is transmitted directly from Google to the user’s browser and integrated into the website from here. The purpose and scope of the processing of data by Google, as well as the respective user rights and settings options for the protection of privacy, can be found in the “+1″ Privacy Policy ( https://developers.google.com/+/web/buttons-policy ).

c) Twitter

This Website uses the functions of the short messaging service Twitter, which is provided by Twitter Inc., 795 Folsom Street, Suite 600, San Francisco, CA 94107, USA. By using the Twitter functions, the websites visited by the user will be linked to the user’s Twitter account and made known to other users. During this process, data is also transmitted to Twitter. Tropico does not have any knowledge about the type, content and scope of the data transferred. The users themselves can alter their data protection settings on Twitter in their account settings. For further information, please refer to Twitter’s privacy policy. In order to prevent the providers of the respective social media plug-ins from collecting information about users, users can sign out of the social media network once they start visiting the Website and delete any cookies that might exist from their browser.

4.Passively collected information

When rendering our services we will use software and/or services of third parties to passively, without your knowledge, collect data, while you are browsing or interacting with the content of our website or that of the subsidiaries or investee companies of idealista, as well as information about the device you use.

The sole purpose of passively collecting this information is to learn more about how you use and interact with the Website and Apps in order to improve your experience while using our services and detect possible errors in the implementation of our Website. The information collected will include the following, among others:

  • The IP address of your device

  • The screen size of the device you use

  • Type of device (unique device identifier) and information about the browser

  • Geographic location (only the country)

  • Preferred language used on our website

  • Websites visited

  • Date and time of the visits to the websites

For more information on passively collected information, please review our Cookies policy.

5. Purpose of the data processing. What can we do with your e-mail-addres, telephone number and your name?

When you give us your email address, telephone number or name, it is used to tell you about the properties you are interested in (if you are looking for properties) following what you are indicating to us in our contact form. Tropico will never give your email address to third parties unless it has your prior authorisation to do so. Tropico does not have access to any emails you may receive in the email address you gave us.

6. Legal basis: why can we process them?

The legal basis that allows us to process your data for each of the purposes specified in section 5 above are:

a) Contractual relationship: applicable when you request one of our services specified in paragraph 5 above, even if such services are free of charge.

b) Legitimate interest: pto handle the queries and claims you send us c) Your consent:

  • If you are a User and fill in the contact form and by selecting the shipping tab you have authorised us to send you the messages with information about our products and services.

7. Recipients: To whom can we disclose your data?

Personal data will not be provided to third parties, unless it is necessary to comply with a legal requirement.

Tropico’s data processors may access your personal data, in other words, Tropico’s service providers that must access your data in order to perform their duties, including technology service providers, in order to assess the functioning of the Website and Apps and the use of certain functions by the users.

You can request further information about the use of your data by sending an email to the email address info@inmobiliariatropico.com specifying the specific processing or use for which you require information about the recipients.

8. International data transfers: where can we send them?

There are no international transfers of your personal data.

9. Period for storing your data: how long will we process them?

Depending on each processing purpose, the period for storing your data will be:

  • During the contractual relationship , in other words while you are using our services or while we or the supplier is handling your requests .

  • Until the query or claim has been settled

  • Until you revoke your consent

  • Until you request its cancellation

10. Required updated information

There are fields in the forms that are for mandatory completion, without which we will be unable to render you the services you request. When you click on the “Request more information” button (or equivalent) included in the aforementioned forms, you state that the information and the data that you provide are correct and true.

In order for the information provided to always be up to date and so that it does not contain any errors, please remember to inform us as soon as possible of any changes and rectifications of your personal data that occur by using the following email address: info@inmobiliariatropico.com .

11. How to request access, rectification or deletion of your data?

You can do so at any time and free of charge in the following ways:

  • Through an email to info@inmobiliariatropico.com , stating "deletion of personal data" in the subject and writing us from the e-mail address that you have always contacted with us.

  • If you can’t do it in the way indicated previously, you can also do it through a written request, signed and sent by ordinary mail to our headquarters. The address is provided in the point 2 of this policy. This communication by email or ordinary mail must contain:

    • Name and surname of the person requesting

    • Concrete request (cancellation or modification)

    • Email address used to sign up

    • ID card or passport copy

    • Postal address and contact number

12.Rights of data subjects

We hereby inform you that you can exercise the following rights:

  • The right to access your personal data to know which ones are subject to processing and the data processing operations carried out with them;

  • The right to rectify any inaccurate personal data;

  • The right to cancel your personal data, whenever this is possible (for example, by a legal order);

  • The right to request the restriction of your personal data processing when the accuracy, legality or need for the data processing is in doubt, in such case, we can keep them to file or defend any claims.

  • The right to oppose processing of your personal data, when the legal basis that authorises us to process them in our legitimate interest allows this. Tropico will stop processing your data unless it has a legitimate interest or it is necessary to defend claims.

  • The right to the portability of your data, when the legal basis that authorises us to process them is the existence of a contractual relationship or your consent has been granted.

  • The right to revoke the consent granted to Tropico.

We also inform you that you are entitled to submit a claim to the Spanish Data Protection Agency if you consider an infringement has been committed of the data protection laws when processing your personal data.

13. Confidentiality and security

At Tropico we make all reasonable efforts to keep the personal information confidential that is processed through the Website and Apps and if need be, other Tropico tools. We will apply strict security levels to protect the personal data we process to avoid accidental loss and unauthorised access, processing or disclosure, bearing in mind the state of the art, the nature and risks to which the data are exposed. However, we cannot be held responsible for your use of the data (including the username and password) at Tropico that is not through our tools, Website or Apps.